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Terms & Conditions

TERMS AND CONDITIONS FOR PURCHASING TICKETS ON THE ST MICHAEL’S MOUNT WEBSITE

Acceptance of terms

By entering our website and purchasing tickets you are accepting our terms and conditions. If you are not agreeable to any of the terms and conditions, you should not use this service.

When purchasing tickets via the online booking system you are responsible for making all payments due. You will receive from us email confirmation of your purchase. The confirmation is sent to the email address which you provide at the time of making your booking. Contact us if you do not receive your confirmation email within 48hrs. The email confirmation will serve as proof of payment for your entry ticket. You must bring the email confirmation with you to gain entry and a valid National Trust membership card if required. A Boat Ticket is only valid with an Admissions Ticket. Please check your confirmation is correct as soon as you receive it. Contact us immediately if your confirmation is incorrect. Tickets are issued subject to availability.

Payment

Full payment is required at the time of booking via the payment gateway.

All prices include VAT.

Payments can be made by any recognised credit or debit card.

Payments will be taken before the confirmation is sent.

Tickets are not for resale.

Once purchased, tickets are non-refundable and non-transferable unless St Michael’s Mount is forced to close due to extreme weather conditions or other unprecedented issues.

Access to the Website

Whilst we endeavour to ensure that this site is normally available 24 hours a day, we will not be liable if for any reason the site is unavailable at any time or for any period.

Liability

Whilst we endeavour to ensure that the information on this site is accurate, we shall not be liable for any damages arising from the use of or inability to use this site, or any information contained in it, or from any action or decision taken as a result of using this site or any such information.

All persons visiting St Michael’s Mount shall do so entirely at their own risk and St Michael’s Mount shall incur no liability whatsoever for any damage to the property of or injury to any person howsoever caused.

All persons visiting St Michael’s Mount shall be strictly liable for any damage which they cause to the premises and their contents.

Copyright/Trademarks

The content of our website including all written, photographic and design content together with our selection and arrangement of it, are our copyrighted property or of businesses who have granted us the right to use it. All rights reserved.

None of the photographs or other material on this website may be used without our written permission. Individuals may of course download, print, or copy material for their own non-commercial use.

Accessibility

https://www.stmichaelsmount.co.uk/plan-your-visit/access

Online Shop Sales Agreement

St Michaels Mount Trading (SMM Trading) cannot accept your order until you have paid for it in full.

Upon payment, SMM Trading will confirm receipt of your order by an acknowledgement displayed on screen once your payment details have been accepted, followed by an email which will be sent to the e-mail address You provide on your order details.

You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Pay” button on the checkout page.

Your order represents an offer to us to purchase the goods which is accepted by us when we send you an email confirming acceptance of your order. A legally binding contract between you and us is created at the point of our acceptance of your order.

SMM Trading reserves the right to choose not to accept your order for any reason, at its discretion, and will not be liable to you or anyone else in those circumstances.

The supply of products is subject to availability.

Prices & Payment

The prices for goods and services displayed for sale on this website are as set out on the website. All prices are in pounds (£) sterling, inclusive of VAT where applicable at current rate. Delivery may be charged in addition, and any such additional charges are clearly displayed under “Choose your delivery option”, where they apply.

Prices may change at any time prior to (but not after) acceptance of your order.

In the unlikely event that the price of an item has been incorrectly advertised on this website, we will contact You by email (at the address provided with your order details) or telephone you, to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order and provide you with a full refund of any monies debited.

By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform You of the reason for the refusal. We are not responsible for your card issuer or bank charging You as a result of our processing of your credit/debit card payment in accordance with your order.

SMM Trading takes every care to ensure its product descriptions; price; colour and availability are accurate. However, there may be some changes which are beyond our control and variations are to be expected in handmade products. Sizes are given as a guide only.

Goods available

A specially curated selection of bespoke retail goods is made available online which are sourced from both our St Michael’s Mount Shop and Island Shop, if you have seen something in our shops during your visit that you now wish to purchase, please email us at shop@stmichaelsmount.co.uk and we will do our best to assist.

Shipping & Postage

International delivery

We currently only offer UK & EU delivery from our online shop, however if you wish us to ship to other global destinations, please contact us at shop@stmichaelsmount.co.uk and we can create a manual order for you.

Delivery

Delivery is £4.50 for UK postage, and £9.99 for postage to the EU, irrespective of the size of your order.

Postage to other worldwide destinations will be determined within your manual order.

We aim to send orders out the same day or the next working day from the time of your order confirmation. We send our parcels by 1st class post for UK deliveries and by the fastest method possible with our couriers for other worldwide destinations.

We do operate from a tidal island so there may be days when weather or sea conditions make life a little more challenging for us!

These conditions normally last only a day or two, so there should not be too much delay. You can check if your order has been dispatched by logging into your account and checking the status of your order.  

Returns

If any goods you receive are faulty or later develop a fault, you should notify us in writing to shop@stmichaelsmount.co.uk and return the goods to us. We will inspect the returned goods and, if we agree that they are faulty, we will provide a full or partial refund including the return delivery costs, replace the goods, or repair the goods and return them to you. Goods are classified as faulty if they are received damaged, or when a manufacturing fault occurs within 6 months of purchase. Items that are damaged as a result of wear and tear are not considered to be faulty.

Please be aware we are unable to accept returns of items of Jewellery unless they are faulty.

Contact

Please email shop@stmichaelsmount.co.uk