St Michael's Mount Ticket Portal

Terms & Conditions

TERMS AND CONDITIONS FOR PURCHASING TICKETS ON THE ST MICHAEL’S MOUNT WEBSITE

1.         Introduction

1.1      We are St Michael’s Mount, a tidal island in Mount’s Bay, Cornwall. In this document, we will refer to it simply as “the Island”.

1.2      The Island is open to visitors for most of the year, though there are times when the Island is closed to the public, as notified from time to time via the Website. There are different types of ticket to suit your needs. As well as tickets for adults, children and families we also have National Trust (free admission) tickets, locals’ passes and Mount Memories Passes.

1.3      You will need to purchase separate tickets for gaining admission to the Island itself, to the castle, to the gardens, and for the boat (which is essential for taking you to the Island if you are visiting while the causeway is covered by the sea). There is more information about the different ticket types at clause 3 below.

1.4      The address of the Island is;

St Michael’s Mount
Marazion
Cornwall
TR17 0HS

1.5      Below are the terms and conditions (“the Terms”) on which we supply goods, or services to you. Please read these terms carefully before purchasing tickets online or goods from the online shop. In these terms we explain our delivery, return and refunds policies, as well as providing details on tickets and payment conditions.

1.6      By purchasing a ticket online, or by purchasing goods from our online shop, you are agreeing to be bound to these Terms.

1.7      If you are looking for Terms relating to ticket purchase, these are highlighted in blue below. If you are looking for Terms regarding the online shop, please see the purple highlighted text below.

1.8      We may update these Terms (and the documents referred to in them) and any aspect of the Service from time to time and will notify such changes to you by uploading details of them on the Site.

1.9      If you have any questions, we are always happy to help and can be contacted on 01736 710 265 or by email at enquiries@stmichaelsmount.co.uk.

 

2.         Our Contract with You

2.1      Our acceptance of your order will take place when we email you to accept the purchase of tickets or goods, at which point a contract will come into existence between you and us.

2.2      We may end this contract with you if;

a)      you breach any of the terms;

b)      you do not make any payment to us when it is due, and you fail to make payment within 7 days of us reminding you that such a payment is due; or,

c)      you do not, within a reasonable time, allow us to deliver the goods or provide services.

 

 

PURCHASING TICKETS AND GOODS

 

3.         Types of Ticket

3.1      You can access the Island itself without a ticket, for free, during the off-peak season when the Island is open to the public. You can visit the harbour, village, shops and cafés when they are open. You will need to purchase a Boat Ticket if you wish to visit or leave the Island when the causeway is covered by the sea.

3.2      Off-peak season is normally 1st October until 31st March but is subject to change annually at our discretion. Please check the Website for the most update to date information.

3.3      There are 9 types of ticket, which are explained in more detail below;

Ticket Type

Purpose

Castle Ticket

Grants access to the Island itself, as well as admission to the castle grounds at off peak times and peak times and also includes Island admission at peak times.

 

Please note: the Island could be closed at short notice on the day due to weather conditions, in which case you will be offered a ticket refund.

Garden Ticket

Grants access to the Island itself, as well as admission to the formal garden only.

 

The availability of these tickets is dependent on the condition of the garden and so may vary throughout the year. Access to the gardens is at all times discretionary. If we have to close the garden at short notice, due to adverse weather conditions, you will be offered a ticket refund.

Castle and Garden Combination Ticket

Grants access to the Island itself as well as both the Castle and the Garden as above.

National Trust Members Tickets

Castle only

Admission to the castle and gardens is free for National Trust members, but a “National Trust Member” ticket must be obtained online to gain admission. You must bring your National Trust membership card to gain free admission.

 

A boat ticket must still be purchased at full price.

 

National Trust membership does not entitle the member to free parking in any of the Marazion carparks.

 

Garden only

Castle and garden combination

Boat Ticket

If you are visiting at a time when the causeway is covered by the sea, you will need to purchase a boat ticket in order to access the Island or depart from the Island. This must be done online and in advance for initial access but return tickets can be purchased from vendors on the Island.

 

A Boat Ticket is only valid with an Admissions Ticket to either the gardens or the castle (or a combination ticket). Boat tickets should not be purchased in isolation.

Mount Memories Pass

There are a limited number of Mount Memories Passes available each year. These are single use and grant admission for up to 4 people to access the castle and gardens (providing they are open on the day of the visit).

 

These passes are allocated at our sole discretion, and we reserve the right to refuse or revoke allocation of Mount Memories Passes as we see fit.

Local Pass

Local passes entitle the pass-holder to free access to the Island at any time during the peak summer times.

 

In order to obtain a local pass, you must show proof of primary, permanent residency in Marazion. Local passes can be obtained by contacting enquiries@stmichaelsmount.co.uk

 

Pass-holders are not permitted to access the castle or garden unless they have purchased a ticket and do so under the terms set out in clause 3. Local pass-holders must purchase a boat ticket in order to access the Island when the sea is covering the causeway.

 

Local passes are allocated at our sole discretion, and we reserve the right to refuse or revoke allocation of Local Passes as we see fit.

 

3.4      The Local Pass and Mount Memories Pass are non-transferable and have nil value.

4.         Conditions of Ticket Purchase

4.1      Our acceptance of your order will take place as per clause 2.1 of these terms.

4.2      Tickets can only be purchased online and must be purchased before your visit.

4.3      Tickets are not for resale directly or through a third party. To do so would render the ticket void.

4.4      Tickets are issued subject to availability.

4.5      If you breach any of these Terms, we are entitled to cancel your admission immediately and without incurring any liability to you.

4.6      Once purchased, tickets are non-refundable and non-transferable unless we are forced to close due to extreme weather conditions or other issues outside of our control.

4.7      All children (by which we mean those under 18 years of age) must be supervised by a suitable number of responsible adults (as per the NSPCC guidance) at all times. We reserve the right to refuse admission to unaccompanied children.

4.8      Personal photography, without the use of a flash, is permitted. The use of professional or semi-professional photographic and recording equipment, including selfie sticks, drones and tripods, is prohibited on the Island.

4.9      The use of commercial photographic or recording anywhere on the island without prior permission.

 

5.         Conditions of Purchase from the Online Shop

5.1      Our acceptance of your order will take place as per clause 2.1 of these terms.

5.2      If we are unable to accept your order, we will inform you of this using the contact details you provide with your order, and we will not charge you for the product. For example, if the product is out of stock, because of unexpected limits on resources which we could not have reasonably foreseen, because we have identified an error in the product itself or the description of the product.

5.3      We reserve the right to choose not to accept your order for any reason, at our discretion, and will not be liable to you or anyone else in those circumstances.

5.4      The supply of products is subject to availability.

5.5      We reserve the right to change suppliers at any time.

5.6      Products may vary slightly from the images available online. The images provided online are for illustrative purposes only.  

5.7      Some of our goods have legal purchase age restrictions and must only be sold by us in accordance with the applicable legislation; where a product has a purchase age restriction you may be asked to provide photo identification to prove that you are of the legal purchase age. We reserve the right to refuse to sell age restricted products to anyone who does not appear to be of the correct age for the product to be lawfully purchased.

5.8      If you wish to change your order, you can contact us, and we will let you know whether this change is possible and the implications for the cost and delivery of the goods. If we cannot make the changes desired, you may decide to cancel your order and request a refund instead. We do not have to issue a refund in relation to fresh and/or perishable goods if you change your mind (see clause 9 for more details).

5.9      We reserve the right to make minor changes to the product to:

a)    reflect changes in relevant laws and regulatory requirements; or,

b)    to implement minor technical adjustments and improvements.

5.10    A curated selection of retail goods is made available online which are sourced from both our St Michael’s Mount Shop and Island Shop. If you have seen something in our shops during your visit that you wish to purchase, please contact us using the contact details on the website and we will do our best to assist.

5.11    You will become responsible for the good(s) from the time we deliver the product to the address given on your order.

5.12    You will own the good(s) once we have received payment in full.

 

6.         Shop Prices

6.1      The prices for goods and services displayed for sale on this website are as set out on the website. All prices are showing in GBP and are inclusive of VAT where applicable at the current rate. All prices are payable in GBP.

6.2      Delivery may be charged in addition, as per clause 7 of these Terms.

6.3      Prices may change at any time prior to (but not after) acceptance of your order as per clause 2.1 of these terms.

6.4      In the unlikely event that the price of an item has been incorrectly advertised on this website, we will contact you by email (at the address provided with your order details) or telephone you, to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order and provide you with a full refund of any monies debited.

 

7.         Delivery

7.1      Delivery charges for UK, EU and international postage are listed on our Website and may change from time to time.

7.2      We currently only offer UK & EU delivery from our online shop, however if you wish to ship your order internationally, please contact us using the contact details on our website and we can create a manual order for you.

7.3      The cost of international postage will vary according to destination and will be determined at the time a manual order is made.

7.4      We aim to send orders out within 3 working days of the time of your order confirmation. We send our parcels by 1st class post for UK deliveries and by couriers for international destinations.

7.5      For UK deliveries we use 1st class postage with Royal Mail. Such deliveries can be tracked if the parcel has not been delivered 10 days after posting.

7.6      For European and Worldwide parcels, we cannot track the parcel but we do obtain a receipt for postage and adequate insurance in the event that the parcel is not delivered.

7.7      In the event of late delivery, you may treat the contract as at an end straight away if any of the following apply:

a)    we have refused to deliver the goods;

b)    delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or,

c)    you told us before we accepted your order that delivery within the delivery deadline was essential.

7.8      Adverse weather conditions on the Island may prevent us from sending out orders. We will take steps to minimise the effect of the delay and where possible we will update you on any such delays, but we incur no liability for any delays of this nature. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

 

RETURNS AND REFUNDS FOR GOODS PURCHASED IN THE ONLINE SHOP

8.         Returns

8.1      If any goods you receive are faulty or later develop a fault, you should notify us using the contact details on our website and return the goods to us. We will inspect the returned goods and, if we agree that they are faulty, we will provide a full or partial refund or replace the goods.

8.2      Goods are classified as faulty if they are received damaged, or when a manufacturing fault occurs within 6 months of purchase.

8.3      Items that are damaged as a result of wear and tear are not considered to be faulty.

8.4      Please be aware we are unable to accept returns of items of jewellery, or perishable and/or fresh items unless they are faulty.

 

9.         Refunds

9.1      We will refund you the price of the goods including delivery, using the same payment details you used for the order.

9.2      If the goods are fresh and/or perishable, and you change your mind, you do not have the right to receive a full refund.

9.3      If the goods are not fresh and/or perishable, you have a legal right to change your mind within 14 days of receiving the goods and receive a full refund.

9.4      We will make any refund payments as soon as possible. If refunds are issued as a result of you exercising your right to change your mind about goods which are not fresh and/or perishable then the refund will be issued within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which we receive from you proof that you have sent the goods back to us.

9.5      We will pay the cost of returning the goods to us if:

a)    the goods are faulty as defined in clause 8.2;

b)    the goods were significantly misdescribed on the website.

 

10.      General Payment

10.1    You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions).

10.2    All prices are shown in GBP and payable in GBP.

10.3    All prices include VAT.

10.4    Payments can be made by most credit or debit cards (excluding Amex).

10.5    All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery, and we are not obliged to inform you of the reason for the refusal.

 

10.6    Payment for Goods from the Online Shop

10.6.1   Upon payment, we will confirm receipt of your order by an acknowledgement displayed on screen once your payment details have been accepted, followed by an email which will be sent to the e-mail address you provide on your order details.

10.6.2   You will have an opportunity to check and correct any errors in your order up until the point at which you submit your order by clicking the “Pay” button on the checkout page.

 

10.7    Payment for Tickets

10.7.1   You will receive email confirmation of your purchase. The confirmation is sent to the email address which you provide at the time of making your booking. Payment will be taken before the confirmation is sent.

10.7.2   You should check the details provided in your confirmation email are correct as soon as you receive it. Contact us immediately if any details are incorrect.

10.7.3   If you do not receive your confirmation email within 48 hours, you should contact us at tickets@stmichaelsmount.co.uk

10.7.4   The email confirmation is also your entry ticket. You must bring the email confirmation and, if relevant, a valid National Trust membership card, to gain entry.

 

OUR/YOUR RESPONSIBILITY

11.      Liability  

11.1    Whilst we endeavour to ensure that the information on the website is accurate, we shall not be liable for any damages arising from the use of or inability to use the website, or any information contained in it, or from any action or decision taken as a result of using this site or any such information.

11.2    We do not limit or exclude our liability to you where it would be unlawful to do so. This includes liability in respect of death or personal injury caused by our negligence or by that of our employees or subcontractors; for fraud; for breaches of your legal rights in relation to the goods purchased or any other liability that cannot, as a matter of law be limited or excluded.

11.3    In respect of purchasing tickets;

11.3.1.1   All persons visiting St Michael’s Mount shall do so entirely at their own risk and St Michael’s Mount shall incur no liability for any damage to the property of or injury to any person howsoever caused, except as outlined in clause 11.2.

11.3.1.2   All persons visiting St Michael’s Mount shall be strictly liable for any damage which they cause to the premises and their contents.

11.4    In respect of purchasing goods from our online shop;

11.4.1.1   We are only liable for any loss or damage you suffer that is a foreseeable result of either our failure to comply with these terms, or our failure to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if it was discussed during the sales process.

11.4.1.2   We take every care to ensure its product descriptions; price; colour and availability are accurate. However, there may be some changes which are beyond our control and variations are to be expected in handmade products. Sizes are given as a guide on.

11.4.1.3   You are responsible for opening and inspecting the goods upon delivery and for storing them correctly in accordance with the instructions contained on the packaging. We accept no liability for any loss, damage or injury arising as a result of your incorrect storage.

11.4.1.4   Our goods are supplied for domestic and private use only. We are not liable for business losses including, but not limited to, loss of profit, loss of business or associated opportunities, or interruption to your business.

 

ENDING THE CONTRACT

12.      Our Right to End the Contract

12.1    We reserve the right to end the contract in the event that you breach one of the terms in the contract.

12.2    We reserve the right to end the contract, by writing to you, in the event that you:

a)    fail to make a payment when it is due;

b)    fail to provide us with information (for example, i

c)    nformation necessary for us to deliver the goods) within a reasonable period of time; or

d)    act in a way that is unacceptable while on the Island, including but not limited to, abuse to staff, drunken or disorderly behaviour, entering restricted areas without authorisation, use of prohibited filming equipment as per clause 4.8.

 

13.      Your Right to End the Contract

13.1    You have the right to end the contract if the goods you have bought are damaged or misdescribed. In this instance you may have a legal right to end the contract, or to get a full/partial refund (subject to clause 8 and 9 of these Terms).

13.2    You will be entitled to end the contract and receive a full refund for any goods not yet provided if:

a)    we have told you about a change to the goods or to these Terms and you do not agree to this change;

b)    we have informed you of a change to the price or description of the goods you have already ordered, and you do not wish to proceed with the order; or,

c)    the goods are likely to be significantly delayed because of events outside of our control.

13.3    If you end the contract because of any of the reasons stated in clause 13.2, we reserved the right to deduct administrative costs and/or expenses which have already been incurred in anticipation of us fulfilling your order, from the refund.

13.4    You can end the contract with us by writing to us using the contact details on the website.

 

OTHER IMPORTANT TERMS

14.      Data Protection

Any data collected in the process of purchasing tickets online will be treated in the ways outlined in our Privacy Policy and such processing is governed by the General Data Protection Regulation (GDPR). For details, please see the full Privacy Policy on our website.

 

15.      Transferring These Terms

15.1    We may transfer our rights and obligations under this contract to another organisation. If this happens, we will tell you in writing. Your rights under this contract will not be compromised.

15.2    You cannot transfer your rights and obligations under this contract to anyone else without our written agreement. We do not have to agree to this.

 

16.      Rights of Third Parties

Subject to clause 15.2, no one else has any rights under this contract. No provision of these Terms shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise. This contract is between you and us only.

 

17.      Entire Agreement

17.1    These Terms and any documents expressly referred to in them constitute the entire agreement between us and supersedes and extinguishes any previous agreements between us, whether written or oral, relating to its subject matter.

17.2    Each of us agrees that neither party shall have any remedies in respect of any representation or warranty that is not set out in these Terms, or any documents expressly referred to in them.

17.3    Each of the sections in these terms operates separately and if a court or any relevant authority finds one/more/any part of these terms to be unlawful, the remaining paragraphs will continue in full force and effect.

17.4    Any delay on our part in enforcing these Terms does not render them unenforceable. We can enforce them at a later date.

17.5    Nothing in these Terms will affect your statutory rights.

 

 

 

18.      Force Majeure

18.1    Without prejudice to clause 11.2, we will not be liable for any breaches of these Terms, damages or delays arising from any event outside our control. This includes, but is not limited to, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, strikes or other labour disputes (whether or not relating to our workforce), or restraints or delays affecting couriers or an inability or delay in obtaining supplies of adequate or suitable materials.

18.2    Our performance of our obligations shall be postponed for the period of time that the circumstances continue.

 

19.      Law & Jurisdiction

19.1    These Terms are governed by the law of England and Wales.

19.2    Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in these terms affects your statutory rights.

 

WEBSITE TERMS OF USE

 

THE PURPOSE OF THESE TERMS

These terms of use (together with the documents referred to in it) tell you (whether as a guest or a registered user) the terms of use on which you may make use of this website, which is owned and controlled by St Michael’s Mount Trading (“our site”). Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site.

Some of the sections in these terms apply solely to consumers and businesses, these sections are marked as such, otherwise all terms apply to everyone who visits our site. 

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

WHO WE ARE AND HOW TO CONTACT US

We are St Michael’s Mount Trading ("We", “Our” or “Us”). Our contact details are:

St Michael’s Mount
Marazion
Cornwall
TR17 0H

Email: enquiries@stmichaelsmount.co.uk

Tel: +44 (0)1736 710265

APPLICABLE LAW

Please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

LIMITATION OF OUR LIABILITY

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

·         use of, or inability to use, our site; or

·         use of or reliance on any content displayed on our site.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes. If you do, our liability to you shall be limited as if you were a business user (see above) and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

OTHER APPLICABLE TERMS

These terms of use refer to the following additional terms, which also apply to your use of our site include:

·         our Privacy Policy, which sets out the terms on which we process any personal data we collect from you or that you provide to us. It also provides information about the cookies on our site. By using our site, you consent to such processing and you warrant that all data provided by you is accurate;

·         our Acceptable Use Policy & Content Standards, included within these terms, which sets out how you can and cannot use our site, including the use of interactive features, our responsibilities to you, and the penalties for breaching the policy; and

·         any other agreements you enter into with us.

CHANGES TO OUR SITE

We may update our site or change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

ACCESSING OUR SITE

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

YOUR ACCOUNT AND PASSWORD

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know, or suspect that anyone other than you knows your user identification code or password, you must notify us by using the contact details provided above.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status and that of any identified contributors as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

NO RELIANCE ON INFORMATION

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our site is accurate, complete or up to date.

VIRUSES

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

LINKING TO OUR SITE

We allow links to our site to be shared via social media, provided that they comply with our Acceptable Use Policy and Content Standards included in these terms.

Other than for social media use you must not:

·         establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists;

·         establish a link to our site in any website that is not owned by you; or

·         frame our site on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with our Acceptable Use Policy and Content Standards.

If you wish to make any use of content on our site other than that set out above, please contact us.

THIRD PARTY LINKS AND RESOURCES IN OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources and do not guarantee that those sites will adhere to our Acceptable Use Policy or Content Standards.

ACCEPTABLE USE POLICY

You may use our site only for lawful purposes. You may not use our site:

·         in any way that breaches any applicable local, national or international law or regulation.

·         in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

·         for the purpose of harming or attempting to harm minors in any way.

·         to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.

·         to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

·         to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree not to:

·         reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.

·         access without authority, interfere with, damage or disrupt any:

o   part of our site;

o   equipment or network on which our site is stored;

o   software used in the provision of our site; or

o   equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our site.

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular for children) from third parties when they use any interactive service provided on our site and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

CONTENT STANDARDS

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

·         Be accurate (where they state facts).

·         Be genuinely held (where they state opinions).

·         Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

·         Contain any material which is defamatory of any person.

·         Contain any material which is obscene, offensive, hateful or inflammatory.

·         Promote sexually explicit material.

·         Promote violence.

·         Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

·         Infringe any copyright, database right or trade mark of any other person.

·         Be likely to deceive any person.

·         Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

·         Promote any illegal activity.

·         Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

·         Be likely to harass, upset, embarrass, alarm or annoy any other person.

·         Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

·         Give the impression that they emanate from us, if this is not the case.

·         Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

 

 

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

·         Immediate, temporary or permanent withdrawal of your right to use our site.

·         Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

·         Issue of a warning to you.

·         Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

·         Further legal action against you.

·         Disclosure of such information to law enforcement authorities as we feel necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

CHANGES TO THESE TERMS

We may revise these terms of use or any policy referred to in them at any time by amending this page or that policy.

Please check this page and our policies from time to time to take notice of any changes we made, as they are binding on you.